WHAT IS THE ORDER CUT OFF TIMES?
All completed orders made with us before 2pm between Monday to Friday are dispatched same working day, any orders after this time are dispatched next working day, we do not dispatch orders on a Saturday or Sunday, We have no delays on completing orders on our website this December, we are working 7 days this November and December to keep the orders on our same day dispatch ratio
HOW CAN I CANCEL MY ORDER / I MADE AN ERROR WITH MY ORDER?
Please CONTACT US as soon as possible if you wish to cancel or amend your order, if you have ordered between 7am - 3pm then your order will be processed within the 30 minuets of time of your order (depending on peak times) if your order has not been dispatched you have time to cancel or amend, if your order has already been dispatched then we can not accept cancel request or amend request
CAN I HAVE MY ORDER SENT TO A DIFFERENT ADDRESS?
As long as you have it on your payment shipping address then yes we will send to a different address other than the billing address
WHAT HAPPENS TO MY PHOTOS AFTER MY ORDER HAS BEEN COMPLETED?
Your photos will stay on your order for 14 days after your order has been completed, this is where we delete your photos from our system, your photos are only used to complete your order and the 14 day time frame is so we know there is no issue with your finished completed order, if you contact us after 14 days with an issue then you will need to resend photos to us
CAN I SEND PHOTOS THAT CONTAIN NUDITY?
We will allow nudity photos for personalised orders which is not a problem, as long as the person that is nude has given consent to use the photo and is over the legal age of 18 this is if the photo is of a sexual nature only, casual nudity photos that is not deemed sexual then this is also not a problem at any age
MY ORDER HAS A SPELLING / TEXT ERROR, WHAT CAN BE DONE ABOUT THIS?
We copy and past all text that is provided to us, if you made the error then we can not offer a replacement as the error is not from us, we only offer a replacement if we made a error on the item ordered
DOES SHOP£SAVE USE MY PHOTOS FOR PROMOTIONAL USE?
No we do not, any company that uses your personal photos for promotional use is illegally doing so, we already own our stock photos that we either have purchased legally or have taken ourselves, we will not use your photos other than for your own order
I WANT TO PAY BY BACS NOT PAYPAL HOW DOES THIS WORK?
BACS is a bank to bank payment method that is an alternative to paypal, SHOP£SAVE is a sale trading business and has been since 2009, we do have some staff but is still classed as a sole trader business, payment will be made to PERSON and ACCOUNT DETAILS, ORDER NUMBER will be shown on the final order confirmation screen, you will need all details on that order confrontation screen to make payment to us, we only allow 24 hours from time of your order for payment to be sent to us, if no payment made then we will cancel your order, IF YOU DO NOT HAVE ONLINE BANKING THEN DO NOT SELECT THIS OPTION
WHAT HAPPENS IF I WANT TO RETURN MY ORDER OR CHANGE MY MIND?
Depending on type of item you have ordered from us then contact us with your return request, if your order is an personalised order and is a change of mind then under the personalised goods act we can not accept returns for change of mind, for non personalised goods then returns will be accepted
I AM RETURNING MY ORDER HOW WILL I BE REFUNDED?
If you paid by PayPal then you will be refunded in by the same method, if you used paypal with your bank account or credit card then paypal will transfer the funds back to your card or account which will take 3 days for this transfer to be completed, if you paid by BACS (Bank Transfer Option) via our bank account then you will be refunded by the same method
I WANT TO ORDER A PHOTO SLATE, HOW DO I KNOW IF MY PHOTO IS GOOD QUALITY TO USE?
Please email photo to us HERE and we will provide you advice on if your photo would cause any issues for our slates
WHAT IS THE DELIVERY TIME FRAME FOR MY ORDER?
UK - Between 1 - 5 working days, EUROPE - Between 3-14 working days, USA - Between 7-21 working days, Australia - Between 10-21 working days, for more details please GO TO SHIPPING
I SEE A RED CROSS ON MY PHOTO WHEN UPLOADING PHOTO FOR MY ORDER, WHAT DOES THIS MEAN?
The red cross is nothing to worry about, it's simply a delete photo feature and does not reflect the photo quality of your photo you have uploaded, if there is an issue with your photo for your order we will contact you by email on the email address used for that order